Welcome back

We are so glad to be open again after so many months. We are ready to welcome you for safe and healthy holidays in the mountains of Trentino Sudtirol.

We’d like to offer you a relaxed and serene environment, where to recharge and feel safe. We updated all procedures to guarantee social distancing and sanitisation. All the staff has been trained on the safety measures.

Our mountains with so many kilometers of trails and paths, with acres of meadows to run on, are the perfect place to unwind. Whether you are just relaxing in the sun or practicing an outdoor challenging sport you’ll find there’s enough room for everybody.

Last updated 6th December 2021

Safe holidays in the Dolomites

Take a quick look at the updates put in place for this winter season
in the hotels, aparthotels, B&B and apartments of Residencehotels group.

From December 6th, EU Covid Certificate is mandatory for staying in the holiday homes. Please send us your IDs and personal data in advance to speed up the check-in procedures. Upon arrival, we kindly ask you to enter alone to complete registration.

From January 10th, a valid EU covid certificate from vaccination or recovery is necessary to stay in accommodation facilities.

Everything that comes in contact with guests (pens, payment gateways etc.) will be sanitized immediately.

You’ll see our staff more often in high traffic areas cleaning and sanitising. We’ll pay special attention to those high touch items such as buttons, door handles , counters etc.

You’ll find hand sanitizer stations in all properties.

We took everyting un-necessary out of the room but all important information is accessible through QR codes.

Just ask the reception desk if you feel like you need a pen, a note pad or some leaflets.

We put the remote in a plastic bag to ensure maximum hygiene and easy cleaning.

Spare linen are contained in  a plastic bag.

If you stay in hotel, daily cleaning is still the rule but you can decide to opt out, just tell us and we will not enter your room during your stay.

It’s mandatory to wear a face mask indoor or when social distancing cannot be respected.

TRENTINO (Madonna di Campiglio – Val di Fassa – San Martino di Castrozza)

You can wear your own face masks. On closed ski-lifts a surgical face mask or higher is required.

SUDTIROL (Val Gardena)

In Sudtirol you need to wear certified surgical masks

In case of a “red” classification for the municipality, even if there are no limitations from the central government, it’s required to use a FFP2 face mask.

All staff members have been instructed on the COVID procedures: face masks, social distancing, sanitisation and behaviour with syntoms.

Staff body temperature will be checked before each shift begins.

From December 6th in Italy there will be a “Super Green Pass” which states that you are vaccinated or recovered from Covid.

It will allow those who have it to access facilities that would be closed in case of a “yellow” risk area such as: shows, sport events, restaurant indoor, museums, cinemas, theatres, parties, discos …

From January 10th, a EU Covid Certivicate obtained through vaccination or recovery is mandatory to access accommodation facilities and restaurants (both inside and outside), use lifts and public transport.

Only a limited number of people at a time can access the ski room to guarantee social distancing.

Please be patient and respect the safety measures.

To use the lifts you’ll need a valid EU Covid Certificate by vaccination or recovery.

In gondolas or closed chair lifts you will always need to wear at least a surgical mask.

Maximum capacity is reduced and windows are kept open.

Check for updates on the skipass site.

Restaurants are open respecting covid safety measures including: table distancing and buffet layout.

Wearing a face mask is always required when not at the table.

The tables are disposed in order to guarantee social distancing. Only peoplefrom the same family (or sharing a room) can sit at the same table.

If you don’t have a reservation with half board treatment we suggest to reserve a table in advance or try our take away.

In Sudtirol (Val Gardena) a surgical mask is required to access the restaurant.

From January 10th a valid EU Covid Certificate by vaccination or recovery is required to eat breakfast and dinner in the inside restaurant even for those who are staying in the hotel/aparthotel. 

We ask you to make a reservation to access the pool to limit the number of people in the area.

Swim cap is mandatory and we ask you to put your personal belongings in a plastic bag.

Chlorine levels are constantly measured.

People older that 12 can access the indoor swimming pools only with a valid EU Covid Certificate by vaccination or recovery.

Wellness areas will be open upon reservation. To access the SPA you need a valid EU Covid Certificate by vaccination or recovery.

The gym can be used upon reservation. The sanitizer will be available to clean the gym facilities before use.

People older that 12 can access the gym only with a valid EU Covid Certificate by vaccination or recovery.

Games and baby rooms will remain partially closed. Only table tennis and table soccer will be available with sanitisation procedures in place.

It’s possible that the play rooms will remain closed because it will be impossible to verify the EU covid certification when access is guaranteed to older and younger than 12 years old.

You’ll be given a sanitizing solution to add to your wash to grant safety for you and the next guest.

In case of cancellation due to COVID disease of one of the room occupants we’ll issue a voucher of the paid amount. This voucher will have to be redeemed within 12 months. No voucher will be issued for “carefree planning” plans.

The above-mentioned services are not offered in all properties. Check facilities on each property’s own website.

If you made a reservation in one holiday home in Val Gardena mind that the rules are slightly different (mentioned them in the above list)

Safe holiday

Face masks and hand sanitiser are part of our daily life.. with little effort we”ll offer you a safe and healty holiday in the Dolomites

Safe check-in

  1. send your ID photos in advance together with complete data for all the other room guests
  2. only one person is allowed at the check-in desk: fill in the missing forms, get the keys and all instructions
  3. if you have fever, cough or other flu-like symptoms please notify it immediately
  4. we advise against sharing a room with people outside the family
  5. from January 10th, a valid EU Covid Certificate from vaccination or recovery is required for staying at the holiday homes.

COVID house rules

  1. Please wear your mask inside the property. Clean your hands frequently with soap or hand sanitizer (dispensers are available in common areas). The staff wears face masks.
  2. Please keep social distancing, avoid handshakes and hugs, respect floor signs and do not move tables, sunbeds, etc
  3. EU Covid Certificate from vaccination or recovery will be verified to access indoor facilities such as: breakfast and dinner, pool, spa, gym, game room. We might also check your temperature to access some of the facilities, for better safety of all the guests.

Cleanliness & sanitisation

  1. Rooms and public areas are sanitized with specific products (alcohol, chlorine, hydrogen peroxide) as indicated by the OMS.
  2. We use certified laundries to clean all linen.