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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Because we welcome guests from around the world who may have different habits, we let everyone free to enter the sauna as they like, with or without their swimwear on. If you do choose to wear your swimsuit, we recommend that it's made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also note that you should lie down on your own towel. Towels and bathrobes are available to rent at the reception desk (a small surcharge applies).
No, you don't. You can enter our swimming pool even if you aren't wearing one.
If you're coming from either Bolzano or Chiusa, get off at the 'Funivia Ciampinoi' (Ciampinoi cable car) bus stop, 200 metres away from our property.
The WiFi signal to connect to the Internet for free is available in every apartment. You can automatically log in by entering your email address or Facebook credentials. The connection is over latest-generation fibre, and the available band is shared by users.