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We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
We have gathered some information here. For more precise information, you can visit the official pages of the Province of Trento and Bolzano Province of Trento - Province of Bolzano
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
  • 5-10% discount on cancellable rates
  • 12% discount on rates paid for in advance
  • Special 15% discount only available on our website if you immediately make a down payment of 30%
In order to benefit from these rebates, you can request a promo code from our booking office. Alternatively, just enter your into our booking software the email address that you used for your booking. If the system recognises it, you'll immediately see the code.
You can make your down payment using your credit card, bank transfers, postal orders or a voucher. If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
The balance and tourist tax should be paid upon arrival.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old. Because it is associated with someone being physically present, you should only pay it once you get to the property.
You can check-in from 5.30pm. Because Residence Boè doesn't have a reception area, please go to Hotel Antares, on Selva di Val Gardena main street (via Meisules 195). It's open 24/7 and you can ask for your keys there. If you selected an offer that you paid for in advance, please send a picture of IDs for every guest, after which you can enter the property by generating electronic keys for your apartment with the phone support of our team.
Sure! We'll take care of it for you. At Residence Contrin in Canazei e Garni Aritz B&B in Campitello di Fassa, you can even have a shower before you leave.
Yes, as long as they aren't more than the apartment can accommodate. No surcharges apply, except for the tourist tax. For public safety reasons, every guest is required to check-in at the reception desk upon arrival. Should the number of guests change compared to what you originally booked, please inform us by the day before your arrival so that we can provide the linen needed and confirm availability.
Yes. Arrive to find your beds already made up and bathroom linen for every guest. Towels are changed mid-stay for stays of at least one week. If you stay for at least two weeks, towels are changed three times and all bedding is replaced mid-stay. You can ask the reception for replacement linen at any time, though you'll be charged a small fee.
Beds are made up for as many guests as booked. For wallbeds and sofa beds, pillows and blankets are stored in wardrobes. If you have special requests (e.g. split beds, cribs or bed rails), please tell us in advance.
You find steel pans, a colander, a coffee machine, kitchen knife and scissors, a bread knife, salad bowls, coffee and tea cups, cutlery, dishes and glasses for every guest. In smaller kitchens, pots are in the cupboards, while other kitchenware may be stored in the living area.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, a daily fee applies.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you. Pets aren't allowed in common spaces, where other guests may be present. Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
Apartments and aparthotels don't exactly offer the same services as hotels. Cleaning, for instance, is not provided. If you wish, however, we can arrange it for a fee. The same applies to linen replacement.
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
We love our mountains and have eco-friendly policies in place, so you can find all the right instructions at our properties to separate your own waste according to municipal regulations. Each property has a room where the various waste types should be put in the corresponding bins.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
All you have to do to freely browse from your own apartment is log in using your email address or Facebook credentials.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes. All our properties have one. It's generally where ski equipment is stored in winter. Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
There's a free parking spot in the garage for every apartment. In the light of the car park layout, quite a few manoeuvres may be needed for vehicles to park and leave. Our suggestion is that you park in the spots for two cars put side by side with fronts pointing in opposite directions to make getting out of your vehicle easier. This is especially important in winter, when it often snows and guests need to keep their cars indoors.
Walk down the pedestrian path to the church, then follow the old railway trail, which is also accessible with pushchairs. Finally, walk down the stairs that lead to the town centre.
We recommend that you get to your apartments driving a rented or your own car, as they're scenically located outside the town centre, on the mountain side. First, though, you should check-in at our partner property Hotel Antares in Selva di Val Gardena. If you reach Santa Cristina by bus, get off at the 'Ristorante La Posta' (La Posta restaurant) - if you're travelling towards Selva - or 'Municipio' (town hall) stop - if you're travelling towards Ortisei. From here, walk towards the church on Strada Chemun, then take the pedestrian street towards Residence Boè (which is about 800 metres away, with a vertical drop of 150 metres).
All our properties are close to ski lifts or ski bus stops. Residence Boè and Residence Lastei guests can take the ski bus for free. Minibus transfers for kids taking group ski lessons are available from all properties.