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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
You can check-in from 5.30pm. Because Residence Boè doesn't have a reception area, please go to Hotel Antares, on Selva di Val Gardena main street (via Meisules 195). It's open 24/7 and you can ask for your keys there. If you selected an offer that you paid for in advance, please send a picture of IDs for every guest, after which you can enter the property by generating electronic keys for your apartment with the phone support of our team.
We recommend that you get to your apartments driving a rented or your own car, as they're scenically located outside the town centre, on the mountain side. First, though, you should check-in at our partner property Hotel Antares in Selva di Val Gardena. If you reach Santa Cristina by bus, get off at the 'Ristorante La Posta' (La Posta restaurant) - if you're travelling towards Selva - or 'Municipio' (town hall) stop - if you're travelling towards Ortisei. From here, walk towards the church on Strada Chemun, then take the pedestrian street towards Residence Boè (which is about 800 metres away, with a vertical drop of 150 metres).
You can take the free ski bus, that stops 200 metres away from our aparthotel. For more information, ask the staff.
Walk down the pedestrian path to the church, then follow the old railway trail, which is also accessible with pushchairs. Finally, walk down the stairs that lead to the town centre.
All you have to do to freely browse from your own apartment is log in using your email address or Facebook credentials.
All our properties are close to ski lifts or ski bus stops. Residence Boè and Residence Lastei guests can take the ski bus for free. Minibus transfers for kids taking group ski lessons are available from all properties.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.