The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Yes. Upon your arrival, you'll receive a coupon that entitles you to a 10% discount at a number of affiliated businesses.
Get off at the 'Funivia Belvedere' (Belvedere cable car) stop, then walk 100 metres to get to our aparthotel. In winter, you can take the Fly Ski Shuttle.
Internet connectivity is only available in the lobby. Log in using your email address or Facebook credentials.
You can rent a private garage to park your bicycle.
If you wish, you can park in our outdoor car park or in the garage (on demand, for a fee). Alternatively, you can park for a fee in the car park at the nearby ski lifts.
You can check-in from 5.30pm to 8pm. Should you need to arrive later than that, please tell us in advance. If you timely inform us of what time you're planning to arrive, we'll do our best to make sure your apartment is ready in the shortest time possible.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Sure! We'll take care of it for you. At Residence Contrin in Canazei e Garni Aritz B&B in Campitello di Fassa, you can even have a shower before you leave.