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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Because we welcome guests from around the world who may have different habits, we let everyone free to enter the sauna as they like, with or without their swimwear on. If you do choose to wear your swimsuit, we recommend that it's made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also note that you should lie down on your own towel. You can find a pair of sauna towels and bathrobes in your room.
No, you don't. You can enter our swimming pool even if you aren't wearing one.
Yes. High-speed wireless connectivity is available throughout this property. All you have to do is log in using your email address or Facebook credentials.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you. Pets aren't allowed in common spaces, where other guests may be present. Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
You can rent them. If you have to pay to enter the spa, towels are included. At Hotel Antares, they're directly provided in your room. To use the spa/chill-out area, you need to book in advance, especially during high season. To ensure a fully relaxing experience, at those times access is limited to a given number of guests per hour.
Stop at the Ciampinoi cable car, 200 metres from our property, then walk down until Hotel Antares, which you find on your right.
To make your stay as convenient as possible, we'll soon build a new multi-level underground car park to replace the existing outdoor one. Work is scheduled for the summer of 2021. Because this is going to be a complex process, we are currently unable to guarantee that a parking spot will be available for each booking. We apologise in advance for any inconvenience.