FAQ

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Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
We always offer a better rate, with a 5% to 10% discount compared to other portals. In addition, we provide useful advice to choose the right property, room or apartment for you. No one else can give you the support offered by our team.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
  • 5-10% discount on cancellable rates
  • 12% discount on rates paid for in advance
  • Special 15% discount only available on our website if you immediately make a down payment of 30%
In order to benefit from these rebates, you can request a promo code from our booking office. Alternatively, just enter your into our booking software the email address that you used for your booking. If the system recognises it, you'll immediately see the code.
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
You can make your down payment using your credit card, bank transfers, postal orders or a voucher. If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
We recommend that you pay the balance at least one day before you leave.
Rooms are available from 3pm. You should leave yours by 10am.
Sure! We'll take care of it for you. At Residence Contrin in Canazei e Garni Aritz B&B in Campitello di Fassa, you can even have a shower before you leave.
Yes. High-speed wireless connectivity is available throughout this property. All you have to do is log in using your email address or Facebook credentials.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old. Because it is associated with someone being physically present, you should only pay it once you get to the property.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
A laundry service is available at Garni Aritz and Hotel Antares.
Stop at the Ciampinoi cable car, 200 metres from our property, then walk down until Hotel Antares, which you find on your right.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
Yes. All our properties have one. It's generally where ski equipment is stored in winter. Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
To make your stay as convenient as possible, we're increasing the number of indoor parking spots by building a new underground car park that will be connected to the existing garage. Work will be carried out while our hotel is closed. Until it's completed, though, we can't guarantee that enough parking spots will be available for every room. The end of this expansion is currently estimated for the summer of 2021.
It's free for you! Our staff provide each guest with a complimentary Mobilcard, so they can get on any local buses and trains for free.
All our properties are close to ski lifts or ski bus stops. Residence Boè and Residence Lastei guests can take the ski bus for free. Minibus transfers for kids taking group ski lessons are available from all properties.
No, you don't. You can enter our swimming pool even if you aren't wearing one.
Because we welcome guests from around the world who may have different habits, we let everyone free to enter the sauna as they like, with or without their swimwear on. If you do choose to wear your swimsuit, we recommend that it's made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also note that you should lie down on your own towel. You can find a pair of sauna towels and bathrobes in your room.
The 'Olga' ski rental shop, right next to the entrance to our hotel and Residence Antares, offers a 10% discount.
You can check prices on the Dolomiti Superski website.
We participate in the Dolomiti Supersun promotion. You can stay for 7 nights and only pay for 6 and, by showing the voucher that you receive upon your arrival at our property, you can ski for 6 days and only pay for 5.