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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Yes, we do kindly ask you to wear your swimsuit, ideally one made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also remember to always sit down on your towel. Towels and bathrobes are available to rent at the reception desk (a small surcharge applies).
In order to ensure a better water quality and a reduced use of chemicals, we kindly ask our guests to please wear swim caps while they're at the swimming pool. If you don't have one, you can buy it from the reception desk.
Yes. Upon your arrival, you'll receive a coupon that entitles you to a 10% discount at a number of affiliated businesses.
We recommend that you get to your apartments driving a rented or your own car. In order to reach San Martino using public transport, you need to get to the Feltre railway station, which however isn't served by major lines.
The free ski bus, which takes you to the Ces-Tognola and Colverde-Rosetta ski lifts, stops in front of this property. The ski bus also goes up to the Passo Rolle ski area.
You can browse for free throughout this property, using a password we provide upon your arrival.
If you wish, you can park in our outdoor car park (it's free, but with a limited number of parking spots) or in the garage (on demand, for a fee). Alternatively, you can leave your car in the public, free unattended car park in front of our property.
You can check-in from 5.30 pm to 9.30pm. Should you need to arrive later than that, please tell us in advance. If you timely inform us of what time you're planning to arrive, we'll do our best to make sure your apartment is ready in the shortest time possible.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
All our properties are close to ski lifts or ski bus stops. Residence Boè and Residence Lastei guests can take the ski bus for free. Minibus transfers for kids taking group ski lessons are available from all properties.