The swimming pool is open from 8 a.m. to 10 p.m.
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The swimming pool is open from 8 a.m. to 10 p.m.
Yes, we can store your luggage on the day of arrival or departure. If you send a piece of luggage in advance, please let us know so we can make arrangements.
Our residence is in the centre of San Martino di Castrozza.
In San Martino di Castrozza, you can ski in four ski areas: Colverde – Rosetta, Tognola, Ces and Passo Rolle, which can be reached by ski bus. Purchase discounted tickets at reception and go skiing without the stress of parking and with the option of easily changing ski areas during the day!
We are 200 metres from the CONAD supermarket in the square in San Martino.
We do not have a doctor at our facility, but you can book an appointment with the emergency medical service in Tonadico. For more information, visit https://www.apss.tn.it/Azienda/Luoghi/Guardia-medica-Primiero-San-Martino-di-Castrozza. Alternatively, call the single number 800016017.
The nearest hospital is in Feltre, about 45 km away (about 1 hour’s drive).
You can purchase tickets directly on the bus, online on the website or with the Dropticket app https://shop.dropticket.it/.
We do not have a shuttle service. In winter, we recommend purchasing a ski bus pass at the reception desk at a discounted price to reach the various ski lifts in the ski area without hassle and without the stress of parking.
Yes, of course. We can issue the Mobil Card from the day of arrival, and you can use it right away for your trip. Contact reception on the numbers below to get it in a few minutes.
We do not have an affiliated taxi company, but there are several companies we use depending on the customer’s needs.
You can reach San Martino di Castrozza with Trentino Trasporti buses and, in winter, with the Fly Ski Shuttle service operating on Saturdays from the main airports in the north-east. From Venice or Treviso, there is a bus transfer service operated by Brusutti.
You do not need to book a session at the gym, but please ask for the keys at reception.
Access to the gym is permitted to those over 18 years of age.
The gym has a lat machine, a chest press, a recline bike, dumbbells and wall bars.
The gym is open from 8:00 am to 10:00 pm
No, the sauna area is not open to non-guests.
No, access to the sauna area is not included in the price of your stay. Access is by reservation only to avoid overcrowding.
Swimwear is compulsory in the sauna area.
Access to the sauna area is recommended for those over 14 years of age, but given the temperatures in the sauna, it is preferable for guests to be 18 or older.
Access to the sauna area is subject to a fee and reservation. Sessions last 1-hour in order to offer all interested guests a moment of relaxation and wellness.
With the Trentino Guest Card, which is free for all guests and included in the local card, use of local public transport is always free. The ski bus is a separate service and must be paid for separately.
The sauna area has a Finnish sauna, a hot and cold shower area and a small relaxation room.
We have a deal with the Alpine Guides and offer half-day guided excursions in our beautiful area at certain times of the year in summer and winter.
The sauna area is open by appointment from 3 p.m. to 10 p.m.
We do not offer packages that include ski passes or discounts on purchases. We recommend purchasing online in combination with the Hotel Skipass Service or picking them up at the machines located at the bottom station.
By presenting the coupon we gave you on arrival at one of the partner restaurants, you are entitled to a discount of up to 10% on dinner.
Yes, we work with a partner bike rental that offers a 10% discount to our customers.
You can hire towels at reception.
You can purchase our customised flip-flops at reception.
You can purchase armbands at reception; we usually keep a few pairs available for our guests.
No, we do not have a children’s pool or a shallow area.
We have a single hot tub, which is emptied after each use for maximum hygiene. Ask for a token at reception.
We do not have an affiliated ski school.
Due to the characteristics of the pool, a lifeguard is not required. However, one of our staff members can intervene at any time to ensure compliance with the pool rules, even kindly asking those who do not comply to leave.
Yes, children are welcome, but we ask that children under the age of 14 be accompanied by a parent in the pool area (even if not in the pool).
No, swimming caps are not compulsory in the pool.
The pool is 140 cm deep and there is no lifeguard service.
The water temperature is around 30°C, perfect for relaxing or swimming, especially in the morning when the pool is quieter.
Yes, we have a game room for younger children and a games room for older children with ping-pong and table football.
No, we do not have entertainment, but we do have two game rooms: one for younger children and one for older children, with ping-pong and table football.
There are no mandatory extra costs, but a penalty will be charged if the kitchenette is not left tidy and waste has not been sorted for recycling. We ask for a security deposit of € … at the beginning of your holiday, which will be returned at the end of your stay.
Families booking with children up to 12 years old can enjoy our special family rate, which offers a discounted price and free cancellation up to 2 days before departure. Discounts on breakfast are available on site: up to 2 years free of charge, from 3 to 5 years 8 euros per day.
By booking directly, you will be in direct contact with the hotel, without intermediaries, and managing your booking will be easier. Prices remain the same or are even lower. In addition, families with children up to 12 years of age can take advantage of the special rate, which can be cancelled up to 2 days before departure.
You can contact us at any time, but any changes to your booking must be made on the website of the partner with whom you booked. By booking directly with us, however, you will have a preferential channel with the property, without intermediaries.
Customers staying at our facilities receive a ticket with a discount code valid throughout our chain (from Campiglio to San Martino di Castrozza, from Val di Fassa to Val Gardena). If you lose your ticket, please contact us to verify your customer status and reactivate your discount. Please note: without your consent to store your data, we may not be able to retrieve your booking and apply the discount.
We do not have agreements with cancellation insurance companies, so you are free to choose the one that best suits your situation. Please note that many companies require you to take out insurance within 48 hours of booking the first service of your trip.
Our prices are dynamic and vary daily for each type of accommodation. Generally, prices are lower when booking well in advance and choosing the non-refundable prepaid rate. Follow us on social media to stay up to date on when bookings for the following season open.
Children aged 3 to 5 pay €8 for breakfast, and those aged 6 and over pay €11.
We have high chairs available. Please indicate this in the booking notes so that we can prepare one for your arrival.
We have travel cots available for children under 2 years of age. These can be provided free of charge or at an additional cost if they exceed the maximum number of beds in the accommodation.
We have a small breakfast room and we always try to offer fresh products and avoid waste, so we ask that you book by 6 p.m. the evening before. Thank you for your understanding.
Yes, we accept small to medium-sized pets that are well-behaved and accustomed to staying in unfamiliar places, but only in certain apartments. There is a supplement of €10 per night. It is necessary to book with an operator by telephone or email. See the contact details below.
We have an agreement with the Alpine Guides to offer half-day guided tours. Contact reception for the exact dates when the service is available.
At the moment, our televisions do not have SkyTV neither in the rooms or the common areas.
The nearest railway station is Feltre.
Final cleaning of the apartment is always included in our rates. However, we ask that you leave the kitchenette tidy and take your rubbish to the collection point, separating it according to the recycling guidelines. This small gesture helps the environment and shows respect for the work of our cleaning staff.
A complete change of bed linen and towels is included halfway through your stay for those staying 14 nights. If you need extra changes, please contact reception to check availability.
One towel change is included for weekly stays and is provided after 3-4 days. If you require extra changes, please contact reception. A small fee will be charged for washing.
Daily cleaning is not included in the residence formula. The final cleaning is always included, but we ask you to leave the kitchenette tidy and to separate your rubbish for recycling.
Please contact reception for any requirements, whether it’s a broken light bulb, a problem with the shower or an extra pillow or blanket. We will be happy to assist you as soon as possible. Just dial 9 from the telephone in your room.
The property has a lift serving all apartments.
The TVs in our apartments have a limited selection of foreign language channels. It is not possible to use streaming services or connect external devices, as the TVs are not connected to the internet.
A washing machine and dryer are at guests disposal in the laundry room. To use them, please ask at reception: a small contribution is required for energy, detergent and maintenance.
For safety reasons, the room or flat cannot be occupied by more people than indicated in the booking. All guests must be registered at reception upon arrival.
We prefer not to leave oil, vinegar and salt in the apartments. This is a conscious choice: we want to avoid waste and reduce the amount of single-use products, which do not always guarantee the same quality and sustainability.
You can use our Wi-Fi in your room and in the common areas free of charge. Look for the little display in your room or apartment, the password is shown beneath the QR code.
In your apartment, you will find bags for recycling and instructions from our local council. Please take your waste to the designated collection point, carefully separating it into the appropriate bins. A small gesture that makes a big difference to the environment – thank you!
A filter coffee machine is not included in the standard equipment. If you would like one, please contact reception: if available, they will be happy to lend it to you during your stay.
Some of our apartments have a microwave oven. If not, one can be rented on site. Always check the description of the amenities when booking.
Upon arrival, you will find two rolls of toilet paper, a bar of soap, a bottle of shower gel and a bottle of shampoo in the bathroom. In the kitchen, you will find reusable placemats, a tea towel and a kit with washing-up liquid (a dishwasher tablet if there is one in the apartment), sponges and some bags for recycling.
Towels are changed after 3/4 nights for weekly stays only. Bed linen is changed after 7 nights for fortnightly stays. Extra changes must be agreed with reception and are not included.
The initial supply of towels and bed linen is always included on arrival. For weekly stays, towels are changed free of charge halfway through your stay. For two-week stays, bed linen is changed free of charge after the first week. Please contact reception to arrange any extra linen changes.
In the event of early departure due to force majeure, please send the documentation by email. The management will review your case and may decide to issue a voucher to be used for a future stay.
If you have not yet arrived, you can change your booking. We recommend that you contact the property (using the contact details at the bottom of the page) for assistance from a staff member. If you are already at the property, check with reception for availability.
If you have booked a free cancellation rate, you can change your booking until the free cancellation period expires. If you booked on our website, you can do this yourself by accessing your booking via the link in the confirmation email. If you booked with an online travel agency, you must do this on their website.
The non-refundable prepaid rate is the most advantageous and does not allow for changes. We recommend stipulating a cancellation insurance to protect yourself in case you are unable to travel due to circumstances beyond your control.
You can call us, write to us via WhatsApp or send us an email. You will find our contact details at the bottom of this page.
The tourist tax is to be paid by guests aged 14 and over and for up to 10 consecutive nights. It is summarised at the end of the booking but is only collected on arrival as it depends on the number and age of guests at the time of stay.
The voucher must be applied at the time of booking by entering the code on the portal. If you need assistance or would like to book a different property within our hotel group, please contact our booking centre.
Yes, you can pay with American Express cards.
We recommend paying for your booking the evening before departure.
On the day of departure, the apartment must be vacated by 10:00 a.m. Please leave the keys on the table and close the door behind you. If you need to collect your skis from the ski room, please leave the keys at reception or in the designated containers.
To be sure you can leave in the afternoon, you must also book the night following your departure. Otherwise, we can only confirm the last check out at the last minute.
In accordance with Italian law, we require documents of all guests upon arrival.
Each room or apartment has a designated locker for skis and boots in our ski room, which can be opened with your key. For your safety and to avoid damage to the furniture, it is forbidden to enter the hotel with boots on.
If you expect to arrive late for check-in, please contact the reception by phone for instructions on where to park and how to access your apartment. We also recommend completing the online check-in in advance.
If you want to unsure a parking space, we recommend booking one of the covered parking spaces or a spot in the garage. There are only 3 free outdoor parking spaces, but it is possible to park in the municipal car park in front our Residence.
Ask at reception if there are parking spaces available on the day of departure, we will be happy to accommodate your request. Remember to leave your parking ticket visible so that we can contact you if necessary.
Booking.com and other OTAs calculate the tourist tax in advance based on the number of people indicated at the time of booking. The tax is not charged in advance because it depends on the actual guests, so it must paid on site, as we can only calculate it once you have provided us all IDs.
Please go to reception to let us know you have arrived. We can store your luggage and, if available, assign you a temporary parking space. We will let you know if your accommodation is ready before check-in time.
Thank you for completing the online check-in. As soon as we have checked your documents, we will provide some useful information and you can go straight to your accommodation. Check-in will be quicker and faster, but completing the online check-in does not currently entitle you to priority access.
You can leave your car in the free outdoor parkings. If you have booked a garage or covered parking space, we will give you directions during check-in.
Your apartment will be available from 4:30 pm. We kindly ask you to complete check-in by 9:30 pm; if you expect to arrive later, please inform us in advance. Letting us know your estimated arrival time helps us prepare everything for you and, whenever possibile, minimise your waiting time.
On departure day, we kindly ask you to vacate the apartment by 10:00 am.
