Frequently Asked Questions

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• The swimming pool is open from 8 a.m. to 9 p.m.

• Yes, we can store your luggage on the day of arrival or departure. If you send a piece of luggage in advance, please let us know so we can make arrangements.

• The centre of Campiglio is about 1 km away. You can reach it by walking downhill on the sidewalk that runs alongside the provincial road and then entering the village near the Hotel Bertelli. To return, it is a 20-minute walk uphill from Piazza Brenta Alta. During the day, you can go downhill using the ski bus (for a fee) in winter and the park shuttle buses (free if you have the Dolomeet Card) in summer.

• Two ski lifts, the Grostè cable car and the new 10-seater Fortini cable car, are 200 metres from our residence. Going up to Grostè, you can reach the highest slopes of the ski area at an altitude of 2,500 metres, while the Fortini takes you to the east-facing slope with morning sun and connections to Folgarida, Marilleva and Pinzolo. With your skis on, you can descend the Grotte slope (or the slope behind our residence, snow conditions permitting) to reach a third lift, the Spinale cable car, which offers beautiful views of the Brenta Group.

• The most convenient and closest supermarket is the Coop in Campo Carlo Magno, with ample parking (https://maps.app.goo.gl/TBvBRtsAvhgKAtkT6). If you wish to go to the centre of Madonna di Campiglio, we recommend the Coop in Piazza Righi (https://maps.app.goo.gl/TBvBRtsAvhgKAtkT6), which has longer opening hours, or the Market Ballardini (https://maps.app.goo.gl/TBvBRtsAvhgKAtkT6) for delicacies and typical products.

• We do not have a doctor at our facility, but you can book an appointment with the emergency medical service. For more information, visit https://www.apss.tn.it/Azienda/Luoghi/Ambulatorio-assistenza-medica-ai-turisti-Madonna-di-Campiglio or call the single number 116117.

• There are two hospitals near the Residencehotel Ambiez: one in Tione (30 km away) and one in Cles (35 km away), both of which can be reached in about 30-40 minutes. You can check the emergency room situation at this link (https://trec.trentinosalute.net/attesa-ps). In Madonna di Campiglio, there is a private orthopaedic clinic during the winter season.

• You can purchase tickets directly on the bus, online on the website or with the Dropticket app https://shop.dropticket.it/.

• No, we do not have a hotel shuttle bus. In winter, you can use the ski bus to get to the centre of Madonna di Campiglio during the day. In summer, there are park shuttle buses, which are free if you have the Dolomeet Card.

• Yes, of course. We can issue the Mobil Card from the day of arrival, and you can use it right away for your trip. Contact reception on the numbers below to get it in a few minutes.

• We do not have an affiliated taxi company, but there are several companies we use depending on the customer’s needs.

• You can get to Campiglio with Flixbus or Trentino Trasporti buses. At certain times of the year, there is also a motorway bus service from Milan. In winter, the Fly Ski Shuttle service is also available on weekends from the main airports in the north-east.

• You do not need to book a session at the gym, but please ask for the keys at reception.

• Access to the gym is permitted to those over 18 years of age.

• The gym has a stationary bike, a recline bike, a treadmill, two Technogym Unica machines and a barbell.

• The gym is open from 8:00 a.m. to 9:00 p.m.

• The SPA at Residence Hotel Ambiez is also open to non-guests, but priority is given to those staying with us. Please call us in the early afternoon to check availability for the same day.

• No, the spa is not included in the price of your stay. Access is by reservation only to avoid overcrowding.

• Swimwear must be worn in the SPA.

• Yes, we can offer the DoloMeet card at a discounted price. Ask at reception and take advantage of discounts on parking and shuttles. With the DoloMeet card, you can also purchase the ‘passion’ version to include the ski lifts. If you like to start your trips at high altitude and use more than one lift during your holiday, it’s worth it!

• Access to the SPA is recommended for those over 14 years of age. Given the temperatures in the sauna, it is preferable for guests to be 18 or older.

• During the winter season, a massage service is available. Ask for the list at reception or view it on your phone by scanning the QR code on the table in your room.

• With the Trentino Guest Card, which is free for all guests and included in the local card, use of local public transport is always free. The ski bus is a separate service and must be paid for separately.

• The SPA at the Ambiez residence hotel features a Finnish sauna, a Turkish bath, sensory showers with chromotherapy and aromatherapy, an ice fountain and a small mountain-style relaxation area with a herbal tea corner.

• We have a deal with the Alpine Guides only during the summer season. There are two trips per week, free of charge for our guests.

• We do not offer holiday packages that include ski passes, but at certain times of the year we may have discount codes that can be used to purchase ski passes online up to 5 days in advance of the start date. Discount codes can only be sent if the booking is prepaid or if a deposit has been paid.

• The SPA at the Ambiez residence is open by appointment from 3 p.m. to 8 p.m.

• Yes, we work with 5 Laghi Bike rental for MTBs, E-bikes and bike trailers. There is a 10% discount for our guests.

• The swimming pool is generally open to non-guests in the morning or at times when it is not busy. Please contact us on 0465442110 to check availability.

• You can hire towels at reception.

• You can purchase our customised flip-flops at reception.

• You can purchase armbands at reception; we usually keep a few pairs available for our guests.

• No, we do not have a children’s pool or a shallow area.

• Yes, we work with 5 Laghi Ski rental, which offers our guests a 10% discount, a shuttle service to and from the rental shop, and the option of returning skis to our hotel instead of having to go back to them. It is not possible to rent gloves or ski goggles.

• We work with the 5 Laghi ski school. An instructor will be there when you arrive to help you organise your lessons, transport to the ski rental is free of charge.

• No, there is no hot tub.

• Due to the characteristics of the pool, a lifeguard is not required. However, one of our staff members can intervene at any time to ensure compliance with the pool rules, even kindly asking those who do not comply to leave.

• Yes, children are welcome, but we ask that children under the age of 14 be accompanied by a parent in the pool area (even if not in the pool).

• No, swimming caps are not compulsory in the pool.

• The pool is 140 cm deep and there is no lifeguard service.

• The water temperature is around 30°C, perfect for relaxing or swimming, especially in the morning when the pool is quieter.

• Yes, we have a game room for younger children and a games room for older children with ping-pong and table football.

• No, we do not have entertainment, but we do have two game rooms: one for younger children and one for older children, with ping-pong and table football.

• There are no mandatory extra costs, but a penalty will be charged if the kitchenette is not left tidy and waste has not been sorted for recycling.

• By booking directly, you will be in direct contact with the hotel, without intermediaries, and managing your booking will be easier. Prices remain the same or are even lower. In addition, families with children up to 12 years of age can take advantage of the special rate, which can be cancelled up to 2 days before departure.

• Families booking with children up to 12 years old can enjoy our special family rate, which offers a discounted price and free cancellation up to 2 days before departure. On site, children also receive a 20% discount on breakfast and the full dinner menu (available when ordering online).

• You can contact us at any time, but any changes to your booking must be made on the website of the partner with whom you booked. By booking directly with us, however, you will have a preferential channel with the property, without intermediaries.

• Customers staying at our facilities receive a ticket with a discount code valid throughout our chain (from Campiglio to San Martino di Castrozza, from Val di Fassa to Val Gardena). If you lose your ticket, please contact us to verify your customer status and reactivate your discount. Please note: without your consent to store your data, we may not be able to retrieve your booking and apply the discount.

• We do not have agreements with cancellation insurance companies, so you are free to choose the one that best suits your situation. Please note that many companies require you to take out insurance within 48 hours of booking the first service of your trip.

• Our prices are dynamic and vary daily for each type of accommodation. Generally, prices are lower when booking well in advance and choosing the non-refundable prepaid rate. Follow us on social media to stay up to date on when bookings for the following season open.

• To participate in the Grand Ball at the Hofer Hall, contact the local tourist office at info@campigliodolomiti.it. The cost of the ticket for the evening includes costume hire; you will feel like you have stepped back in time almost 150 years.

• We have some complimentary tickets available to see the 3-Tre. Please contact us if you are interested and we will reserve them for you.

• It is not possible to ski at night in Madonna di Campiglio as the Miramonti slope is only lit for competitions. However, there are dedicated ski touring routes that can be safely used when the snow groomers are not in operation. To try it out, you can rent equipment from one of the specialist shops in the village (Olimpionico or Noleggio del Brenta) and check the calendar!

• Children under the age of 8 receive a 20% discount on breakfast and dinner menus.

• We have high chairs available. Please indicate this in the booking notes so that we can prepare one for your arrival.

• Yes, we like to celebrate Christmas Eve with our guests. The atmosphere is festive and dinner becomes a special moment to share with family or friends, perhaps while the snow begins to fall outside.

• Yes, we offer an X-course dinner to celebrate New Year’s Eve together. There is no live music entertainment.

• Yes, selected dishes from the menu can be prepared for takeaway. Please book at reception by 6 p.m.

• We cannot guarantee the absence of contamination. In case of severe allergies or intolerances, we recommend the use of specific products.

• We offer several vegetarian dishes or dishes that can be easily adapted. Please inform your waiter so that the kitchen can prepare a suitable option for you.
  Unfortunately, traditional mountain cuisine, even when reinterpreted in a modern key, offers few recipes that are completely free of animal ingredients. If you are vegan, please inform the waiter of your preference: he will be happy to help you, together with the kitchen, to find the most suitable option.

• We offer lactose-free and often gluten-free options too. For your safety, we ask you to always inform the waiter in case of allergies or intolerances, as we cannot guarantee the absence of contamination.

• We have travel cots available for children under 2 years of age. These can be provided free of charge or at an additional cost if they exceed the maximum number of beds in the accommodation.

• Seating for dinner is limited, especially on weekends and during peak season. We always recommend booking!

• Breakfast is buffet style and there is usually room for everyone, even if you decide at the last minute!

• We have an agreement for summer season to offer excursions with the Alpine Guides. The DoloMeet card program also includes accompanied excursions or guided tours.

• Yes, we have SkyTV in the bar.

• The nearest railway station is Dimaro. For interregional trains, consider Trento.

• Final cleaning of the apartment is always included in our rates. However, we ask that you leave the kitchenette tidy and take your rubbish to the collection point, separating it according to the recycling guidelines. This small gesture helps the environment and shows respect for the work of our cleaning staff.

• A complete change of bed linen and towels is included halfway through your stay for those staying 14 nights. If you need extra changes, please contact reception to check availability.

• One towel change is included for weekly stays and is provided after 3-4 days. If you require extra changes, please contact reception. A small fee will be charged for washing.

• Daily cleaning is not included in the residence formula. The final cleaning is always included, but we ask you to leave the kitchenette tidy and to separate your rubbish for recycling.

• Please contact reception for any requirements, whether it’s a broken light bulb, a problem with the shower or an extra pillow or blanket. We will be happy to assist you as soon as possible. Just dial 9 from the telephone in your room.

• Our residences are spread out horizontally and have several lifts. To get to your apartment easily, follow the directions on the key ring and the map that we will give you at reception.

• The TVs in our apartments have a limited selection of foreign language channels. It is not possible to use streaming services or connect external devices, as the TVs are not connected to the internet.

• A washing machine and dryer are at guests disposal in the laundry room. To use them, please ask at reception: a small contribution is required for energy, detergent and maintenance.

• For safety reasons, the room or flat cannot be occupied by more people than indicated in the booking. All guests must be registered at reception upon arrival.

• We prefer not to leave oil, vinegar and salt in the apartments. This is a conscious choice: we want to avoid waste and reduce the amount of single-use products, which do not always guarantee the same quality and sustainability.

• You can use our Wi-Fi in your room and in the common areas free of charge. Look for the little display in your room or apartment, the password is shown beneath the QR code.

• In your apartment, you will find bags for recycling and instructions from our local council. Please take your waste to the designated collection point, carefully separating it into the appropriate bins. A small gesture that makes a big difference to the environment – thank you!

• A filter coffee machine is not included in the standard equipment. If you would like one, please contact reception: if available, they will be happy to lend it to you during your stay.

• Some of our apartments have a microwave oven. If not, one can be rented on site. Always check the description of the amenities when booking.

• Only some superior rooms have a dishwasher. Please check when booking or contact an operator on the numbers below.

• Upon arrival, you will find two rolls of toilet paper, a bar of soap, a bottle of shower gel and a bottle of shampoo in the bathroom. In the kitchen, you will find reusable placemats, a tea towel and a kit with washing-up liquid (a dishwasher tablet if there is one in the apartment), sponges and some bags for recycling.

• Towels are changed after 3/4 nights for weekly stays only. Bed linen is changed after 7 nights for fortnightly stays. Extra changes must be agreed with reception and are not included.

• The initial supply of towels and bed linen is always included on arrival. For weekly stays, towels are changed free of charge halfway through your stay. For two-week stays, bed linen is changed free of charge after the first week. Please contact reception to arrange any extra linen changes.

• In the event of early departure due to force majeure, please send the documentation by email. The management will review your case and may decide to issue a voucher to be used for a future stay.

• If you have not yet arrived, you can change your booking. We recommend that you contact the property (using the contact details at the bottom of the page) for assistance from a staff member. If you are already at the property, check with reception for availability.

• If you have booked a free cancellation rate, you can change your booking until the free cancellation period expires. If you booked on our website, you can do this yourself by accessing your booking via the link in the confirmation email. If you booked with an online travel agency, you must do this on their website.

• The non-refundable prepaid rate is the most advantageous and does not allow for changes. We recommend stipulating a cancellation insurance to protect yourself in case you are unable to travel due to circumstances beyond your control.

• You can call us, write to us via WhatsApp or send us an email. You will find our contact details at the bottom of this page.

• The tourist tax is to be paid by guests aged 14 and over and for up to 10 consecutive nights. It is summarised at the end of the booking but is only collected on arrival as it depends on the number and age of guests at the time of stay.

• The voucher must be applied at the time of booking by entering the code on the portal. If you need assistance or would like to book a different property within our hotel group, please contact our booking centre.

• Yes, you can pay with American Express cards.

• We recommend paying for your booking the evening before departure.

• On the day of departure, the apartment must be vacated by 10:00 a.m. Please leave the keys on the table and close the door behind you. If you need to collect your skis from the ski room, please leave the keys at reception or in the designated containers.

• To be sure you can leave in the afternoon, you must also book the night following your departure. Otherwise, we can only confirm the last check out at the last minute.

• In accordance with Italian law, we require documents of all guests upon arrival.

• We have a room available where you can leave your bicycles, with sockets to recharge batteries. Please note that, at certain times, access is only possible under the supervision of one of our staff members.

• There is a ski room with heated lockers. Open the locker assigned to you (it has the same number as your room/apartment) with the key provided. For your safety and to avoid damage to the furniture, it is forbidden to enter the hotel with your boots on.

• Please stop by the reception to leave your details. You can use the swimming pool and, if there is availability, acces the spa upon a fee. You are also welcome to relax at the bar, read a book, or use the Wi-Fi. The gym and game rooms are also at your disposal.

• If you expect to arrive late for check-in, please contact the reception by phone for instructions on where to park and how to access your apartment. We also recommend completing the online check-in in advance.

• Yes, each apartment has a designated parking space in the garage. If your car is taller than 210 cm, please contact us so we can find a suitable parking space. Remember to always display the parking ticket given to you at check-in.

• Ask at reception if there are parking spaces available on the day of departure, we will be happy to accommodate your request. Remember to leave your parking ticket visible so that we can contact you if necessary.

• Booking.com and other OTAs calculate the tourist tax in advance based on the number of people indicated at the time of booking. The tax is not charged in advance because it depends on the actual guests, so it must paid on site, as we can only calculate it once you have provided us all IDs.

• Please go to reception to let us know you have arrived. We can store your luggage and, if available, assign you a temporary parking space. We will let you know if your accommodation is ready before check-in time.

• Thank you for completing the online check-in. As soon as we have checked your documents, we will provide some useful information and you can go straight to your accommodation. Check-in will be quicker and faster, but completing the online check-in does not currently entitle you to priority access.

• You can park in the dedicated check-in spaces, in front of the main entrance. Please do not unload your luggage, in most cases it will be more convenient to do so from your assigned parking space in the garage, where you’ll park after checking-in.

• The apartments are available for check-in from 4 p.m. If you arrive earlier, you can leave your luggage at reception and access the swimming pool. If you arrive by car you can leave your car in the paid car park of the nearby facilities, until your parking space is available. Please let us know your arrival time in advance and we will do our best to get your apartment ready for you as soon as possible. On departure day, please check-out by 10:00 am.