Frequently Asked Questions

RESULTS

• We are sorry, but we do not have a dedicated luggage storage room.

• Contrin residence is located about 600 m from the centre of Canazei. The walk is flat and there is always a sidewalk.

• The Belvedere cable car is 50 metres from our residence.

• La Famiglia Coperativa is located in the centre, about 700 metres from our residence. We recommend walking there as parking spaces are limited.

• No, but there is an on-call medical service available to tourists upon reservation. Visit the APSS website for more information. https://www.apss.tn.it/Azienda/Luoghi/Ambulatorio-assistenza-medica-ai-turisti-Canazei or contact the single number 116117

• The nearest hospital is in Cavalese, about 40 km away (about 1 hour’s drive).

• You can purchase tickets directly on the bus, online on the website or with the Dropticket app https://shop.dropticket.it/.

• We are not equipped to provide a transfer or shuttle service. Thanks to the card you will receive on arrival, you are entitled to use local public transport free of charge, even on the day of arrival or departure. Contact us (contact details at the bottom of the page) once you have paid the deposit for your booking to obtain the codes and activate your card to use public transport to get to us.

• Yes, of course. We can issue the Mobil Card from the day of arrival, and you can use it right away for your trip. Contact reception on the numbers below to get it in a few minutes.

• We do not have an affiliated taxi company, but there are several companies we use depending on the customer’s needs.

• You can get to Val di Fassa with Trentino Trasporti buses, with the Fly Ski Shuttle service on winter seasons’ weekends from the main airports in the north-east, or with Brusutti bus transport.

• With the Trentino Guest Card, which is free for all guests and included in the local card, use of local public transport is always free. The ski bus is a separate service and must be paid for separately.

• All guests staying with us receive a complimentary Fassa Card, which entitles them to numerous discounts, free transport on buses in the valley and a discount on the purchase of the Panorama Pass, the card for using the ski lifts at a special price.

• We do not have an agreement with Fassasport.

• We do not offer packages that include ski passes or discounts on purchases. We recommend purchasing online in combination with the Hotel Skipass Service or picking them up at the machines located at the bottom station.

• By presenting the coupon we gave you on arrival at one of the partner restaurants, you are entitled to a discount of up to 10% on dinner.

• Yes, we work with a partner bike rental that offers a 10% discount to our customers.

• Yes, we have a partner ski rental shop that offers a 10% discount to our customers. It is not possible to rent gloves or ski goggles.

• Yes, we have a game room for younger children and a games room for older children with ping-pong and table football.

• No, we do not have entertainment, but we do have two game rooms: one for younger children and one for older children, with ping-pong and table football.

• There are no mandatory extra costs, but a penalty will be charged if the kitchenette is not left tidy and waste has not been sorted for recycling.

• By booking directly, you will be in direct contact with the hotel, without intermediaries, and managing your booking will be easier. Prices remain the same or are even lower. In addition, families with children up to 12 years of age can take advantage of the special rate, which can be cancelled up to 2 days before departure.

• Families booking with children up to 12 years old can enjoy our special family rate, which offers a discounted price and free cancellation up to 2 days before departure.

• You can contact us at any time, but any changes to your booking must be made on the website of the partner with whom you booked. By booking directly with us, however, you will have a preferential channel with the property, without intermediaries.

• Customers staying at our facilities receive a ticket with a discount code valid throughout our chain (from Campiglio to San Martino di Castrozza, from Val di Fassa to Val Gardena). If you lose your ticket, please contact us to verify your customer status and reactivate your discount. Please note: without your consent to store your data, we may not be able to retrieve your booking and apply the discount.

• We do not have agreements with cancellation insurance companies, so you are free to choose the one that best suits your situation. Please note that many companies require you to take out insurance within 48 hours of booking the first service of your trip.

• Our prices are dynamic and vary daily for each type of accommodation. Generally, prices are lower when booking well in advance and choosing the non-refundable prepaid rate. Follow us on social media to stay up to date on when bookings for the following season open.

• No, night skiing is not possible in Val di Fassa

• We have travel cots available for children under 2 years of age. These can be provided free of charge or at an additional cost if they exceed the maximum number of beds in the accommodation.

• Yes, with the Fassacard you can purchase the Panorama Pass at a reduced price.

• At the moment, our televisions do not have SkyTV neither in the rooms or the common areas.

• The nearest railway station is Egna.

• Final cleaning of the apartment is always included in our rates. However, we ask that you leave the kitchenette tidy and take your rubbish to the collection point, separating it according to the recycling guidelines. This small gesture helps the environment and shows respect for the work of our cleaning staff.

• A complete change of bed linen and towels is included halfway through your stay for those staying 14 nights. If you need extra changes, please contact reception to check availability.

• One towel change is included for weekly stays and is provided after 3-4 days. If you require extra changes, please contact reception. A small fee will be charged for washing.

• Daily cleaning is not included in the residence formula. The final cleaning is always included, but we ask you to leave the kitchenette tidy and to separate your rubbish for recycling.

• Please contact reception for any requirements, whether it’s a broken light bulb, a problem with the shower or an extra pillow or blanket. We will be happy to assist you as soon as possible. Just dial 9 from the telephone in your room.

• We do not have a lift, as the buildings only have two floors. We recommend that you unload your luggage on the ground floor (and not in the garage) to avoid having to climb an extra flight of stairs.

• The TVs in our apartments have a limited selection of foreign language channels. It is not possible to use streaming services or connect external devices, as the TVs are not connected to the internet.

• A washing machine and dryer are at guests disposal in the laundry room. To use them, please ask at reception: a small contribution is required for energy, detergent and maintenance.

• For safety reasons, the room or flat cannot be occupied by more people than indicated in the booking. All guests must be registered at reception upon arrival.

• We prefer not to leave oil, vinegar and salt in the apartments. This is a conscious choice: we want to avoid waste and reduce the amount of single-use products, which do not always guarantee the same quality and sustainability.

• You can use our Wi-Fi in your room and in the common areas free of charge. Look for the little display in your room or apartment, the password is shown beneath the QR code.

• In your apartment, you will find bags for recycling and instructions from our local council. Please take your waste to the designated collection point, carefully separating it into the appropriate bins. A small gesture that makes a big difference to the environment – thank you!

• A filter coffee machine is not included in the standard equipment. If you would like one, please contact reception: if available, they will be happy to lend it to you during your stay.

• Some of our apartments have a microwave oven. If not, one can be rented on site. Always check the description of the amenities when booking.

• Only some superior rooms have a dishwasher. Please check when booking or contact an operator on the numbers below.

• Upon arrival, you will find two rolls of toilet paper, a bar of soap, a bottle of shower gel and a bottle of shampoo in the bathroom. In the kitchen, you will find reusable placemats, a tea towel and a kit with washing-up liquid (a dishwasher tablet if there is one in the apartment), sponges and some bags for recycling.

• Towels are changed after 3/4 nights for weekly stays only. Bed linen is changed after 7 nights for fortnightly stays. Extra changes must be agreed with reception and are not included.

• The initial supply of towels and bed linen is always included on arrival. For weekly stays, towels are changed free of charge halfway through your stay. For two-week stays, bed linen is changed free of charge after the first week. Please contact reception to arrange any extra linen changes.

• In the event of early departure due to force majeure, please send the documentation by email. The management will review your case and may decide to issue a voucher to be used for a future stay.

• If you have not yet arrived, you can change your booking. We recommend that you contact the property (using the contact details at the bottom of the page) for assistance from a staff member. If you are already at the property, check with reception for availability.

• If you have booked a free cancellation rate, you can change your booking until the free cancellation period expires. If you booked on our website, you can do this yourself by accessing your booking via the link in the confirmation email. If you booked with an online travel agency, you must do this on their website.

• The non-refundable prepaid rate is the most advantageous and does not allow for changes. We recommend stipulating a cancellation insurance to protect yourself in case you are unable to travel due to circumstances beyond your control.

• You can call us, write to us via WhatsApp or send us an email. You will find our contact details at the bottom of this page.

• The tourist tax is to be paid by guests aged 14 and over and for up to 10 consecutive nights. It is summarised at the end of the booking but is only collected on arrival as it depends on the number and age of guests at the time of stay.

• The voucher must be applied at the time of booking by entering the code on the portal. If you need assistance or would like to book a different property within our hotel group, please contact our booking centre.

• Yes, you can pay with American Express cards.

• We recommend paying for your booking the evening before departure.

• On the day of departure, the apartment must be vacated by 10:00 a.m. Please leave the keys on the table and close the door behind you. If you need to collect your skis from the ski room, please leave the keys at reception or in the designated containers.

• To be sure you can leave in the afternoon, you must also book the night following your departure. Otherwise, we can only confirm the last check out at the last minute.

• In accordance with Italian law, we require documents of all guests upon arrival.

• There is a ski room with heated lockers. Open the locker assigned to you (it has the same number as your room/apartment) with the key provided. For your safety and to avoid damage to the furniture, it is forbidden to enter the hotel with your boots on.

• If you expect to arrive late for check-in, please contact the reception by phone for instructions on where to park and how to access your apartment. We also recommend completing the online check-in in advance.

• Residence Contrin has limited parking spaces. We recommend booking a garage parking space to ensure you avalaibilty. Please leave the private outdoor parking spaces free at all times, and always display your parking ticket. If you cannot find a spot, reception is available to suggest you the nearest parkings.

• Booking.com and other OTAs calculate the tourist tax in advance based on the number of people indicated at the time of booking. The tax is not charged in advance because it depends on the actual guests, so it must paid on site, as we can only calculate it once you have provided us all IDs.

• Thank you for completing the online check-in. As soon as we have checked your documents, we will provide some useful information and you can go straight to your accommodation. Check-in will be quicker and faster, but completing the online check-in does not currently entitle you to priority access.

• You can leave your car at the entrance of the building, left of the garage ramp. Please ensure that you do not block access to the garage and leave your car there only for the duration of check-in.

• Your apartment will be available from 4:30 pm. We kindly ask you to complete check-in by 8:00 pm; should you plan to arrive later, please inform us in advance. Letting us know your estimated arrival time helps us prepare everything for you and, whenever possibile, minimise your waiting time.
  On departure day, we kindly ask you to vacate the apartment by 10:00 am.