We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Why should I directly book with you (on your website, via email or by phone) instead of using some other online portal?
We always offer a better rate, with a 5% to 10% discount compared to other portals. In addition, we provide useful advice to choose the right property, room or apartment for you. No one else can give you the support offered by our team.
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
- 5-10% discount on cancellable rates
- 12% discount on rates paid for in advance
- Special 15% discount only available on our website if you immediately make a down payment of 30%
You can make your down payment using your credit card, bank transfers, postal orders or a voucher. If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old. Because it is associated with someone being physically present, you should only pay it once you get to the property.
The balance and tourist tax should be paid upon arrival.
Apartments at Lores are available from 5.30p
You're kindly invited to please leave your apartment by 10am, so we can clean it and get it ready before the next guests arrive. If you'd like to go for one last walk or do some shopping in the town centre, you're free to leave your luggage in the storage room. You can pick them later.
Sure! We'll take care of it for you. At Residence Contrin in Canazei e Garni Aritz B&B in Campitello di Fassa, you can even have a shower before you leave.
Yes, as long as they aren't more than the apartment can accommodate. No surcharges apply, except for the tourist tax. For public safety reasons, every guest is required to check-in at the reception desk upon arrival. Should the number of guests change compared to what you originally booked, please inform us by the day before your arrival so that we can provide the linen needed and confirm availability.
Yes. Arrive to find your beds already made up and bathroom linen for every guest. Towels are changed mid-stay for stays of at least one week. If you stay for at least two weeks, towels are changed three times and all bedding is replaced mid-stay. You can ask the reception for replacement linen at any time, though you'll be charged a small fee.
Beds are made up for as many guests as booked. For wallbeds and sofa beds, pillows and blankets are stored in wardrobes. If you have special requests (e.g. split beds, cribs or bed rails), please tell us in advance.
You find steel pans, a colander, a coffee machine, kitchen knife and scissors, a bread knife, salad bowls, coffee and tea cups, cutlery, dishes and glasses for every guest. In smaller kitchens, pots are in the cupboards, while other kitchenware may be stored in the living area.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, a daily fee applies.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you. Pets aren't allowed in common spaces, where other guests may be present. Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
Apartments and aparthotels don't exactly offer the same services as hotels. Cleaning, for instance, is not provided. If you wish, however, we can arrange it for a fee. The same applies to linen replacement.
Who should I turn to if there's something wrong in my room/apartment, or if I need an additional pillow or blanket?
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
We love our mountains and have eco-friendly policies in place, so you can find all the right instructions at our properties to separate your own waste according to municipal regulations. Each property has a room where the various waste types should be put in the corresponding bins.
You can browse for free from every apartment by using the property's WiFi network, powered by a DSL line. All you have to do is log in using your email address or Facebook credentials.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes. All our properties have one. It's generally where ski equipment is stored in winter. Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
Rates at Residence Lores include a free underground parking spot for every apartment.
Take a bus to Selva di Val Gardena and get off at the 'Funivia Ciampinoi' (Ciampinoi cable car) stop. After checking-in at Hotel Antares, you'll be shown the easiest way to walk to your apartment (just 600 metres away) through a pedestrian path that you can take from the local playground, behind the ice arena to the right of the cycle lane.
Take the pedestrian path to the ice arena. From there, get to the top of the beginners' ski lift, where you can cross the road and reach the Dantercepies cable car.
We participate in the Dolomiti Supersun promotion. You can stay for 7 nights and only pay for 6 and, by showing the voucher that you receive upon your arrival at our property, you can ski for 6 days and only pay for 5.
The 'Olga' ski rental shop, right next to the entrance to our hotel and Residence Antares, offers a 10% discount.
Let yourself be inspired
Holiday or adventure? The Dolomites are this and so much more...
Experiences to live, places to explore, exciting activities and offers not to be missed. All you need to worry about is packing. We'll be only too glad to take care of everything else for you.