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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
  • To protect the privacy of every guest, please wear swimwear even in the wellness area.
  • Because of high temperatures, we recommend that you wear natural fibre swimwear in the sauna. Also, please remember to lie down on your own towel for hygiene reasons.
  • Sauna towels are available inside the wellness area.
Do I need to wear a swim cap at the Residencehotel Ambiez swimming pool? In order to ensure a better water quality and a reduced use of chemicals, we kindly ask our guests to please wear swim caps while they're at the swimming pool. If you don't have one, you can buy it from the reception desk.
Apartments at Residencehotel Ambiez are available from 4pm. If you arrive early, you can leave your luggage in the reception area and use our swimming pool. While you wait for your parking spot to become available, you can leave your car in the reserved car park at the ski lifts or wherever else you wish. If you timely inform us of what time you're planning to arrive, we'll do our best to make sure your apartment is ready in the shortest time possible.
There's a bus stop about 100 metres away. If you're coming from either Trento or Brescia, please check that the terminus is Campo Carlo Magno. If, on the other hand, you're coming from Malè-Dimaro, please check that the terminus is Madonna di Campiglio. The bus stop is called 'Funivia Grostè' (Grostè cable car).
Yes. High-speed wireless connectivity is available throughout this property. All you have to do is log in using your email address or Facebook credentials.
The cost of your stay includes a parking spot in the garage. The minimum height is 205 cm, but we have some available for a fee with a minimum height of 250 cm in case you have special requirements. There is also a small outdoor car park in front of the entrance where you can leave your car while you're checking-in.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Sure! You can request our free tickets to watch the race slope-side. If you're interested, please leave us your email address. We'll inform you a few days in advance when tickets are available.