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Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
We have gathered some information here. For more precise information, you can visit the official pages of the Province of Trento and Bolzano Province of Trento - Province of Bolzano
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
We always offer a better rate, with a 5% to 10% discount compared to other portals. In addition, we provide useful advice to choose the right property, room or apartment for you. No one else can give you the support offered by our team.
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
  • 5-10% discount on cancellable rates
  • 12% discount on rates paid for in advance
  • Special 15% discount only available on our website if you immediately make a down payment of 30%
In order to benefit from these rebates, you can request a promo code from our booking office. Alternatively, just enter your into our booking software the email address that you used for your booking. If the system recognises it, you'll immediately see the code.
You can make your down payment using your credit card, bank transfers, postal orders or a voucher. If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
No, there aren't. All you are asked to pay is the tourist tax, which is required by law. Electricity is included. On departure day, you must clean the kitchenette and take the bin out. If you don't, you'll be charged a 55 EUR penalty.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old. Because it is associated with someone being physically present, you should only pay it once you get to the property.
We recommend that you pay the balance at least one day before you leave.
Rooms are available from 3pm. You should leave yours by 10am. On arrival and departure days, you can leave your luggage inside the property and go for a walk in town. The b&b has free parking spots, subject to availability.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, a daily fee applies.
A laundry service is available at Garni Aritz and Hotel Antares.
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
Val di Fassa offers a wide range of options food-wise: try local cuisine, taste delicious pizzas, eat at a mountain cheese farm or holiday farm serving dishes made with locally sourced ingredients, or even indulge yourself with a luxury Michelin-starred dinner. Contact us for a list of recommended restaurants, some of which offer discounts to our guests.
You can connect to the internet for free from all rooms and common spaces.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes, there are some in English.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
Yes. All our properties have one. It's generally where ski equipment is stored in winter. Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
You have a complimentary reserved parking spot in the garage. Additionally, outdoor parking spots are available around the building.
Yes, we do kindly ask you to wear your swimsuit, ideally one made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also remember to always sit down on your towel. Towels and bathrobes are available to rent at the reception desk (a small surcharge applies).
All our properties are close to ski lifts or ski bus stops. Residence Boè and Residence Lastei guests can take the ski bus for free. Minibus transfers for kids taking group ski lessons are available from all properties.
See prices for Dolomiti Superski, which combines 12 ski areas and 500 km of slopes. If you'd rather stay in the local ski area, find prices for Val di Fassa-Carezza here.
If you spend your skiing holiday in March, you benefit from the Dolomiti Supersun discount, with a 'free' day on both your stay and your ski lift ticket.