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The rules outlined above apply to all bookings for the summer of 2020, regardless of when they were made.
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests. If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay. If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.). We constantly update our practices based on any new regulations to make sure everyone is completely safe.
Yes, we do kindly ask you to wear your swimsuit, ideally one made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also remember to always sit down on your towel. Towels and bathrobes are available to rent at the reception desk (a small surcharge applies).
Val di Fassa offers a wide range of options food-wise: try local cuisine, taste delicious pizzas, eat at a mountain cheese farm or holiday farm serving dishes made with locally sourced ingredients, or even indulge yourself with a luxury Michelin-starred dinner. Contact us for a list of recommended restaurants, some of which offer discounts to our guests.
Get off at the bus stop in Campitello town centre, then take the street towards the Col Rodella cable car. In winter, you can take the Fly Ski Shuttle.
You can connect to the internet for free from all rooms and common spaces.
You have a complimentary reserved parking spot in the garage. Additionally, outdoor parking spots are available around the building.
Rooms are available from 3pm. You should leave yours by 10am. On arrival and departure days, you can leave your luggage inside the property and go for a walk in town. The b&b has free parking spots, subject to availability.
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Sure! We'll take care of it for you. At Residence Contrin in Canazei e Garni Aritz B&B in Campitello di Fassa, you can even have a shower before you leave.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you. Pets aren't allowed in common spaces, where other guests may be present. Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
A laundry service is available at Garni Aritz and Hotel Antares.